Frequently asked questions
ORDER
You can request a return or exchange within 14 days of receiving your order. Products must be unused and in their original packaging. Please contact our support team atsupport@thevaruza.comfor assistance.
Yes. Once your order has shipped, you will receive a tracking number by email to monitor your delivery status.
SHIPPING
We process orders within 1–2 business days. Standard shipping usually takes 5–10 business days depending on your location. International delivery times may vary.
Yes. We ship worldwide, and shipping costs are calculated at checkout based on your delivery address.
PRODUCT
Yes. All of our products are officially certified by the Korea Vegan Certification Institute, ensuring that no animal ingredients or testing are ever used.
Yes. Our products are dermatologically tested and formulated with gentle, clean ingredients. However, if you have very sensitive skin, we recommend doing a patch test before use.
Never. Varuza is 100% cruelty-free and strictly opposes animal testing.
Varuza products are Vegan Certified, EWG VERIFIED™, and Dermatologically Tested (DermaTest Excellent, Germany).
We focus on fewer, better products made with vegan, clean formulas. Our packaging is eco-friendly, using FSC-certified paper tubes and biodegradable mask sheets to reduce environmental impact.
All of our products are proudly made in Korea under strict quality control standards.